Terms of Service

Last Updated: 20 August 2024

Welcome to Tokyo Home! These Terms of Service (“Terms”) govern your use of our website tokyohome.com.au (“Site”) and any services, products, or content provided by Tokyo Home (“we,” “us,” “our”). By accessing or using our Site, you agree to comply with and be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By using our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree with these Terms, please do not use our Site.

2. Use of the Site

  • Eligibility: You must be at least 18 years old or have the permission of a parent or guardian to use our Site.
  • Account Registration: Certain features of our Site may require you to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
  • Prohibited Conduct: You agree not to engage in any of the following activities:
    • Using the Site for any unlawful purpose.
    • Violating any applicable laws or regulations.
    • Interfering with or disrupting the Site’s functionality.
    • Uploading or transmitting harmful, malicious, or disruptive content.
    • Attempting to gain unauthorized access to the Site or any related systems or networks.

3. Orders and Payment

  • Product Availability: All products listed on our Site are subject to availability. We reserve the right to limit the quantity of any item and to discontinue any product at any time.
  • Pricing: All prices are listed in Australian Dollars AUD and include applicable shipping costs and customs fees. We strive to ensure that all pricing information on the Site is accurate; however, errors may occur. If we discover an error in the price of an item you have ordered, we will notify you and give you the option to reconfirm your order at the correct price or cancel it.
  • Payment: Payment must be made at the time of order placement. We accept Visa, Mastercard and American Express. Your payment information is processed securely through our third-party payment processors.
  • Order Confirmation: Once your order is placed, you will receive an email confirmation. This email serves as a receipt of your purchase.

4. Shipping and Delivery

  • Shipping: We ship our products from Japan, or other countriees as stated. Shipping costs and customs fees are included in the listed price of each item. Orders are typically processed within 10 business days.
  • Delivery: Estimated delivery times vary based on your location and customs processing. While we strive to meet delivery estimates, we cannot guarantee exact delivery dates.
  • Tracking: All orders include tracking information, which will be provided once your order has shipped.

5. Returns and Refunds

  • Non-Refundable Items: All sales are final for all products ordered, and we do not offer refunds or exchanges unless the item is damaged or defective.
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We may offer a replacement or store credit, at our discretion.

6. Intellectual Property

  • Ownership: All content on our Site, including text, images, graphics, logos, and trademarks, is the property of Tokyo Home or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on the Site without our prior written permission.
  • License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Site for personal, non-commercial use only.

7. Limitation of Liability

  • No Warranties: The Site and all products and services offered are provided “as is” and “as available” without warranties of any kind, either express or implied. We do not warrant that the Site will be uninterrupted, error-free, or free from viruses or other harmful components.
  • Liability Limitation: To the fullest extent permitted by law, Tokyo Home shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Site or purchase of products.

8. Indemnification

You agree to indemnify, defend, and hold harmless Tokyo Home, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising out of or in any way connected with your use of the Site, your breach of these Terms, or your violation of any law or the rights of a third party.

9. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with the “Last Updated” date revised accordingly. Your continued use of the Site after the changes are posted constitutes your acceptance of the updated Terms.

10. Governing Law

These Terms and your use of the Site shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law principles.

11. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Email: [email protected]

Share This